Our eCommerce website maintenance packages
At chilliapple, an eCommerce support agency, we can help you stay proactive against security issues and enhance online store performance. Our standard maintenance packages let you quickly deal with bug fixes, slow website speed, mobile responsiveness, and more. We can also add new functional features and keep your website protected against vulnerabilities. We manage, maintain, and support eCommerce websites of all sizes.
- Account manager
- Basecamp access
- Platform version updates
- Module version updates
- PHP version updates
- Development site
- Downtime monitoring
- Monthly Report
- Critical response time
Development Hours
We offer flexible support packages
Security scanning
Performance Monitoring
Customer Behaviour Tracking
UX/UI Audit
CRO Analysis
Competitor Analysis
Our eCommerce support services
Magento Support
Our comprehensive eCommerce support solutions lets you easily manage Magento Open Source or Adobe Commerce websites. We can help you fine tune performance, manage updates, and unlock the true potential of your Magento stores with regular maintenance.
Shopify Support
Streamline customer journeys and run your Shopify store at peak performance with dedicated eCommerce website maintenance services. Our support team quickly finds areas of improvements and helps to make your website stylish, secure, and scalable to drive growth.
WooCommerce Support
Gain a competitive edge with quick resolution of issues with our eCommerce maintenance services. We can help you manage WooCommerce websites with high uptime, fast page speed, and technical support to achieve unrivaled performance of your business.
What our clients say
Chilliapple accelerates company success Chilliapple have been the fuel in our companies engine for the past year by helping us to develop the signature product and get it launched. Avatar is ready for use thanks to Chilliapples tremendous technical delivery design and delivery process.
Jeff Nogosek AvatarTheir communication skills and ability to complete the project within budget and timescale were impressive.
After the launch of the website, the client received feedback from customers concerning a better UX, and Chilliapple Ltd. was able to update easier than before. They communicated through Campfire and had weekly updates through Zoom meetings. Overall, the team provided a good value for the budget.
Luisa Coates Thermapen
Good Knowledge of Magento: Chilliapple was recommended to us for their Magento knowledge which has proved to be excellent. We worked with Bowo and Vipin to migrate and upgrade our existing Magento shops to a new UK Fast server with additional features and plug ins installed resulting in a faster admin than we previously had. I would recommend Chilliapple for Magento especially multiple shops.
Steve Long Merlin Workwear
Great work with the team at Chilliapple. They undertook our website maintenance from a previous developer and they have managed to accommodate many of our initial needs, including an upgrade to Magento 2.4.
Since then, we have overcome many more requests to improve website and shopping functionality and while I personally will not be overseeing their work anymore, I trust though that Versapak are in safe hands and that they can meet any new challenge that may arise.
Jeremy Graham Versapak
I've worked with many web agencies in the past and ChilliApple certainly shine above the rest. Our account manager Bowo has been extremely attentive and pro-active, without whom we would not have been able to deploy our Magento 2 migration by the end of 2020.
We're very pleased at the hard work and patience that Bowo and the development team have put into this project, especially as we were working long hours towards the end. I look forward to continued work with ChilliApple in 2021!
Laura Lam Phoenix Medical
Our website is built in Prestashop, and finding credible developers to maintain and progress the site was very difficult once we had made the decision to move on from our current developer.
Chilli Apple initially upgraded and re-themed our site to a very high standard with excellent communication throughout. We went live with the update (which was quite a major undertaking as it had not been done for some time and a lot had changed) right at the beginning of the COVID fiasco. [+]
Kieron Miller Skirting4u
We have found the dedicated development service an excellent way to quickly expand our team and give complete flexibility.
Priya has been a great asset to the team and provided valuable knowledge and ability to resolve our development requirements.
Garth Hoggins UBT (EU) Ltd
We received a great customer service from ChilliApple. The team is very friendly and helpful. Highly recommended! Thanks to Nick, Seb, Vipin, Spencer and all the team!
Cedric Cleaningspot
Frequently asked questions
How long are your support contracts valid for?
Our support packages are available for 12 month terms.
What are eCommerce support and maintenance services?
eCommerce support and maintenance solutions can include a wide array of activities focussed at improving your site performance and resolving issues. These largely consist of website performance optimisation, security solutions, updates, technical support, and more.
What happens if I do not update my website?
Ignoring your website maintenance for too long can lead to negative consequences. Your website health may be impacted and suffer from issues like slow loading, frequent outages, vulnerability to potential threats, and more. Choosing regular ecommerce website maintenance services can help you successfully escape these issues.
What does an Ecommerce website maintenance service include?
An ecommerce maintenance package can assist you with the following:
- Security management
- Bug fixes
- Speed optimisation
- Conversion rate optimisation
- Payment gateway integration
How do you manage website performance optimisation?
We are partnered with RUMVision, a tool used to monitor site performance. If you choose this add-on, we will utilise the data provided to recommend site improvements to help with performance
What security measures do you implement in your services?
We are partnered with a leading security provider, Sansec, to proactively monitor the security of your website if you choose this option as part of your support package
Can I cancel my package?
We’re confident you won’t want to with over 95% of our clients renewing our web maintenance services. A contract cannot be cancelled during the term length and will automatically renew for another 6 or 12 month term unless otherwise cancelled with 1 months’ notice via written confirmation toyour Account Manager.