Open positions

Account Executive

Job Title: Account Executive
Type: Graduate/Junior. Full time, Permanent
Location: Edenbridge, Kent
Start Date: July-August 2020
Salary: £20k - £22k + Bonus and Profit Share Scheme

About the role

Reporting to the Senior Account Manager and working within the Account Management team, the Account Executive will have responsibility for a portfolio of chilliapple clients, and the retention and growth of their revenues. You will work closely with all departments to ensure that each customer receives the highest standards of service and client satisfaction in order to foster longstanding relationships.

Key responsibilities:

  • Account Management of existing clients, handling ongoing requests within their support and maintenance packages, and upselling additional work and services to maximise revenue
  • Working with the rest of the team to understand clients’ requirements, ask appropriate questions, and come up with the right solutions to meet their needs
  • Organising and attending regular client meetings to review progress and discuss future work
  • You should position yourself as a ‘sustaining resource’ in the eyes of your clients – a member of their own team – by consistently demonstrating exceptional communication skills and a proactive nature
  • Deliver account updates in weekly meetings, identifying blockers to overcome, and opportunities for further sales and revenue growth
  • QA and testing of web and mobile project updates
  • Writing case studies and attaining positive reviews from your clients on Google and Trustpilot
  • Contributing to chilliapple’s overall marketing efforts, including attending networking events and exhibitions, and writing content for blogs and PR releases

The ideal candidate

Key traits:

  • Outstanding verbal and written communication skills
  • Exceptional attention to detail
  • An analytical mind and enthusiasm for problem solving
  • Open and honest
  • Able to demonstrate empathy towards clients
  • Well organised with an ability to prioritise tasks
  • A real desire to learn new skills
  • A team player with a strong work ethic

Key skills, qualifications & experience:

  • Bachelor’s degree in Business Management, Marketing, Digital Media or similar
  • Experience in a customer-centric role, either over the phone or face-to-face
  • Strong business writing skills and ability to produce high quality documents
  • Able to demonstrate strong commercial awareness
  • Experience in a revenue generating role is advantageous
  • Proficient in the use of the Microsoft Office suite
  • Some knowledge of the design and development process for websites or mobile applications is a distinct advantage

What’s in it for you?

The sheer variety within our client base, and their unique requirements, will expose you to a range of different industries. You’ll pick up comprehensive technical knowledge within the first few months, and will benefit from an accelerated learning curve. Your experiences with one client will enable you to be more consultative with the next, and the rest of the Account Management team will be on hand to offer support whenever it’s needed.

You’ll also be exposed to every department of the business, both in the UK and India. There’s no rigid corporate hierarchy so you’ll be learning directly from senior stakeholders. You’ll learn about marketing and product, sales and negotiations, revenue forecasting and budgeting, operations management and much more.

  • Basic salary £20k-£22k
  • Bonus scheme
  • Annual profit share
  • 28 days holiday including 8 bank holidays
  • Pension scheme
  • Standard working hours 09:00 – 17:30 Monday – Friday

How to apply

To apply for this position please send your CV and a covering letter detailing your suitability for the role to Dean Oakes, at dean@chilliapple.co.uk

Closing date for applications is 5.30pm on Friday 10th July 2020.

Project Executive

Job Title: Project Executive
Type: Junior. Full time, Permanent
Location: Edenbridge, Kent
Start Date: July-August 2020
Salary: £20k - £25k + Bonus and Profit Share Scheme

About the role

Reporting to the Head of Business Solutions, the Project Executive will have responsibility for a portfolio of web and mobile development projects. You will work closely with your clients’ stakeholders and our internal Development, Project and QA teams to ensure projects are delivered on time, on specification, and on budget. You will be the primary point of contact for your clients throughout the project lifecycle.

  • Scheduling and managing web and mobile design and development projects – setting and overseeing delivery milestones, feedback loops and the QA and Testing process.
  • Managing cross-functional team communications, and leading daily progress stand-ups.
  • Building strong client relationships and maintaining effective ways of working for each project.
  • Working with the rest of the team to understand clients’ requirements, ask appropriate questions, and come up with the right solutions to meet their needs.
  • Organising and attending regular client meetings to review progress and discuss changes.
  • Deliver project updates to the Head of Business Solutions in weekly meetings, identifying blockers to overcome, and opportunities to generate further revenue by expanding the scope of work in future project phases.
  • QA and testing of web and mobile project updates, providing feedback to internal teams and ensuring its implementation before delivery to the client.
  • Writing case studies and attaining positive reviews from your clients on Google and Trustpilot.

The ideal candidate

Key traits:

  • Outstanding verbal and written communication skills.
  • Exceptional attention to detail and highly organised.
  • Self-motivated and proactive.
  • An analytical mind and enthusiasm for problem solving.
  • Able to manage multiple projects, and allocate time effectively.
  • A team player with a strong work ethic.
  • Assertiveness and confidence to negotiate with stakeholders.
  • An open, honest and friendly nature to build relationships with clients.
  • A real desire to learn new skills.
  • A passion for innovation, and commitment to delivering work to an award-winning standard.

Key skills, qualifications & experience:

  • A Bachelor’s Degree in a relevant business or technology subject, and/or experience of a project management role.
  • A solid understanding of website and/or mobile app development processes
  • Familiarity with agile project management methods.
  • Knowledge of CMS, e-commerce, SEO and Analytics.
  • Proficient in the use of the Microsoft Office suite, and familiarity with project management tools such as Basecamp, JIRA and Trello.
  • Strong business writing skills and ability to produce high quality documents, including proposals, project plans and user guides.
  • Strong commercial awareness, to understand how projects impact financial goals.

What’s in it for you?

The sheer variety within our client base, and their unique requirements, will expose you to a range of different industries and technologies. You’ll benefit from an accelerated learning curve, and your experiences on one project will enable you to be more consultative with the next. Senior Management and colleagues will be on hand to offer support whenever it is needed.

You’ll also be exposed to every department of the business, both in the UK and India. There’s no rigid corporate hierarchy so you’ll be learning directly from senior stakeholders. You’ll learn about marketing and product, sales and negotiations, revenue forecasting and budgeting, operations management and much more.

We’ll also put you through a formal project management training course, and certification programme, such as Prince2.

  • Basic salary £20k-£25k
  • Bonus scheme
  • Annual profit share
  • 28 days holiday including 8 bank holidays
  • Pension scheme
  • Standard working hours 09:00 – 17:30 Monday – Friday

How to apply

To apply for this position please send your CV and a covering letter detailing your suitability for the role to Dean Oakes, at dean@chilliapple.co.uk

Closing date for applications is 5.30pm on Friday 10th July 2020.

Apply Now


Why become a part of chilliapple?

We believe in our people and consider them the sole reason behind our existence, growth and success.

Value

We appreciate our people and are proud of how they develop with us . Each individual at chilliapple is valued for who they are, the skills they bring and the person they become as they grow with us.

Balance

We get that our people have busy lives in and outside work. So we provide flexibility for an essential work/life balance.

Reward

We recognise hard work and effort and ensure our people are given regular feedback and rewarded and praised accordingly

Growth

We love to see our people develop as our business grows and encourage a culture of continuous learning.