Our Website Maintenance Packages

Our website support packages mean you can rely on chilliapple to keep your website maintenance in check and your eCommerce website or WordPress site up to date and continually optimised. So rather than worrying about fixing or improving your online shop, you can concentrate on what you do best: growing your business. We offer a more proactive, consultative approach to supporting your website with website maintenance costs that are affordable and fair.

  • What’s

  • Development site setup We’ll create an exact replica of your live site on our development server. This is where we’ll conduct all work so that we can run it through our internal QA process, and give you the opportunity to review and approve the changes, before we deploy them live.
  • Account Manager Your Account Manager is the catalyst that makes things happen. Contactable by phone, email, Basecamp and Skype, they’ll keep work on schedule and liaise with you over feedback, suggestions and new requirements for your website.
  • Platform version updates If your site is built on an Open Source platform such as Magento, Prestashop, WooCommerce or WordPress, then it’s important to keep the platform version up to date with official patches. Not only does this update core files to fix known bugs and optimise the system, but security patches are also included to keep yours and your customers’ personal data protected. Sites will be updated to the most recent platform version within one month of each release.
  • Module version updates Your site is almost certainly using a variety of third-party modules (also known as plugins or extensions) to perform various functions. These modules must be kept updated in line with your platform version, so as not to compromise security or cause conflict with other modules. On occasion this may require that we liaise with the developer of the module directly, or we may recommend you go with an alternative module which is better supported.
  • Bug fixes & change requests Within your subscription you’ll have a set number of monthly development hours to use however you choose, including for design tweaks, module installations and bug fixes. Your Account Manager may also make suggestions for improvements based on recommendations from our team.
  • Critical request response time* From time to time you might have an urgent issue with your site – payment gateways or essential modules failing, the site going down entirely, or signs of a malicious attack. Within your chosen package we’ll provide a guaranteed response time to start looking into and resolving the issue.
  • Security scanning We’re partnering with a leading cybersecurity provider to scan your site for vulnerabilities on an ongoing basis, and make recommendations to guard against malicious activity. You’ll receive details of each scan within your monthly report.
  • Monthly speed Monitoring Websites can become slow over time, which is detrimental to user experience, conversion rate and organic search rankings. We’ll use third-party tools to assess your site’s performance every month and advise on the available recommendations to keep it performing to its maximum potential on mobile and desktop. chilliapple does not guarantee a certain level of speed score as some things are beyond the control of chilliapple development such as Java Script, HTML files and virtual DOM size as well as server/hosting restrictions, design assets and functional requirements of the website which may be utilising third-party resources such as themes and plugins, or even the platform itself. There must be a balance between the preservation of form and function, and speed. Page Speed Insights is not solely an exact measure of website speed performance and chilliapple may look to other metrics to measure performance.
  • Monthly SEO health check Our SEO Manager will guide an expert eye over your website and use a variety of third-party tools to audit its SEO performance. Within your monthly report you’ll receive a breakdown of recommendations to ensure potential customers are finding your site.
  • Monthly payment gateway checks We’ll run test payments through your site’s payment gateway(s), and check that they’re working as they should.
  • Monthly core flow & process checks We’ll check any other critical functions on your site, both frontend and backend, such as login, registration, order confirmation emails, scheduled crons, ERP and stock feeds.
  • Documentation of customisation If we create any custom code ourselves as part of your gold package, we’ll write documentation to accompany it.
  • Quarterly competitor analysis Your Account Manager will evaluate the websites of your three suggested competitors. This will website suggestions reports on the site’s design and function, product line focus, sales and discounts, omnichannel sales and other marketing activity. Each quarter they will revisit those competitors and highlight any changes from the previous quarter, and make recommendations to ensure that your business stays ahead of the curve.
  • Lucky Orange Tracking We’ll install Lucky Orange on your site to monitor the user journeys of real customers. We will also be able to see heat maps for how your users are interacting with your site. This provides insight on where customers are dropping out of your sales funnel and helps us suggest improvements to maximise conversion. It’s also extremely useful for diagnosing any bugs that customers might report, as we can see exactly what they’re seeing.
  • Monthly report Every month you’ll receive a report detailing the work that has been undertaken on your site, along with a selection of recommendations from our team based on insights from third-party tools and established best practice. This report will be signed off by your Developer, Development Team Lead and Account Manager.
  • Find Out More

*subject to working hours Monday-Friday, and National/Bank Holidays. Please refer to Terms & Conditions.

Our Website Maintenance Services

Website Enhancements

Website Maintenance

By adding new pages, removing old or broken links, improving images for speed optimisation and upgrading technology such as plugin updates, we ensure your website is enhanced and always up to date and your website security is the best it can be. Our website maintenance service is available across all of our website maintenance plans, whatever your budget or complexity of your site.

System Upgrades to CMS

CMS System Upgrades

Our experienced website maintenance team can upgrade your system to the preferred Content Management System that suits your business and helps to deliver fresh content regularly and timely for your visitors and search engines. Our website maintenance plans each provide the reassurance that your systems are always up to date.

Security Updates and Improvements

Website Security Updates

Our website support team ensure regular and continual security updates for improved performance and output. Website security issues always need to be monitored and nipped in the bud to evade hackers and ensure your data and code is safe. The latest security patches will be immediately applied for your peace of mind. Although less of a concern for WordPress websites compared to an eCommerce website, security should always be paramount.

Up to Date Content & Theme Updates

Up to Date Content & Theme Updates

Our website maintenance service also ensures website owners have fresh, relevant and high quality content to boost search engine rankings so that buyers can easily find them. Installing the latest theme updates to your eCommerce website or simpler WordPress site will make sure no bugs or shopping issues for your visitors. chilliapple is a website maintenance company that can be relied upon to care as much as you do.

Website Backups

Website Backups

Our maintenance services team will carry out uptime monitoring and offer simple and easy backup services that ensure your website can recover quickly in case of any unexpected issue. We are here to support clients. Our website support packages ensure that your online business keeps on running, whatever the challenge.

SEO & Analytics

SEO & Analytics

Our search engine optimisation and Google analytics experts review and mine data on a monthly basis to provide you with suggestions for better customer engagement. A regular SEO health check is a popular option from our range of website maintenance services and website owners can be reassured of their site's performance when it comes to their marketing campaigns and SEO.

What our clients say

chilliapple limited

Frequently Asked Questions

I have several websites. Do I need a support subscription for each?

We will be happy to discuss options with you if you have more than one website. If your site is utilising multi-store functionality, however, then only one subscription is required.

Can chilliapple still work on my website if I don’t have a subscription support package?

Yes, but we cannot make any guarantee of response time as clients on support packages will always be placed at the top of the priority list. If you’re not on a support subscription then any work will be charged at a minimum half a day’s works.

Can I make changes to the site myself?

You’ll still have full control over your site’s Admin section, as you do currently, to update site content. We strongly recommend that you do not attempt to make development changes or install new modules yourselves. We’ll handle all changes on our development environment which you can check prior to deployment.

Can I cancel my subscription?

We’re confident you won’t want to with over 95% of our clients renewing our web maintenance services. Each contract is a 12-month term that cannot be cancelled during the term length. If you do not wish to renew for another term, please get in touch with your Account Manager with a minimum one-month notice period.

Can I upgrade my subscription once it starts?

Yes, with one month’s notice at any time.

Can I downgrade my subscription once it starts?

No, subscriptions cannot be downgraded during the 12-month term.

How would I request support on my website?

Just give your Account Manager a call. They will guide you through our website maintenance packages and which one is best for your site and budget.

What's the cost of website maintenance?

We have a range of website maintenance packages to suit each budget, and simple or more complex websites. Your overall website maintenance cost can very much be determined by you - you pick and choose what you need. Perhaps you need one of our eCommerce website maintenance packages? Or maybe you simply require a WordPress maintenance service. Contact us to ask about our prices.

Why do I need regular website maintenance services?

Website maintenance companies support sites of all shapes and sizes every day, have access to the latest updates and are aware of the most current bugs and security failures. Keeping your website up to date and performing well will ultimately maximise your return on investment and ensure you stay ahead of the competition and protected from hackers.