About The Organised Mum
The Organised Mum was founded in 2019, by Sunday Times Best Selling author Gemma Bray. As a new mother, Gemma found herself spending hours cleaning each day to maintain some semblance of control amidst the chaos of family life, but one day, sitting at her kitchen table, she devised a plan that would keep her home organised in 30 minutes each day.
From there, The Organised Mum Method was created; a beautifully simple breakdown of daily tasks to ensure each area of your home is given the attention it needs, with focused weekly deep clean sessions.
Partners Used
Technologies
We utilised React Native for seamless cross-platform app development on iOS and Android, paired with .NET to deliver a robust and scalable backend infrastructure.
Services we offered:
Our App Support package provided The Organised Mum with a pro-active support arrangement allowing chilliapple to maintain the app, through Framework updates, whilst utilising our development resources for new developments.
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Customer Behaviour Tracking:
Behaviour analytics to understand how users interact and engage with the app
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Strategy Meeting:
Bi-annual strategy calls with a dedicated Account Manager to roadmap and plan
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UX/UI Design Audit:
A written audit by our in-house designer to improve user experience
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Crash Monitoring:
To monitor and track stability issues, to prioritise app quality
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Technical Integration for The Organised Mum
Through onboarding, a pain point was identified; an out-dated, difficult-to-use admin panel that did not give The Organised Mum much control over its users.
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New admin roles to assign to admin users based on job roles
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Ability to manage app users and their subscriptions
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A better design to match the branding of the app and website
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Improved upload process of new posts and articles
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Enhanced dashboard for better visibility
Process of The Organised Mum
We collaborated closely with The Organised Mum to modernise their outdated admin panel, enhancing functionality and independence. By reviewing their requirements, proposing tailored solutions, and delivering a clear project roadmap, we ensured a seamless transition to a more efficient system.
Requirements
The Organised Mum’s admin panel was running on outdated software, that only worked on a Firefox Browser. As the app began to grow, the limited capabilities of the admin became more and more apparent, with the Helpdesk Support Team having to rely on development resources to assist with any issues raised. To give more control back to The Organised Mum, chilliapple undertook a review to find where we could improve.
Solutions
Chilliapple proposed to rebuild the admin panel using .NET technology, replacing the existing Angular JS interface. To ensure full visibility on both sides of the work that would be included, chilliapple created a Functional Specification Document (FSD) to outline the full requirements of the project, including mockups to show the new proposed design. Following approval by The Organised Mum, timelines were set to manage expectations and layout deliverables.
Results
The Organised Mum now has full control over their admin panel, allowing the customer support team to effectively assist users with any membership issues without relying on development support. This has allowed The Organised Mum to start utilising chilliapple resources on new developments, as well as re-allocate The Organised Mum staff to focus on marketing efforts rather than customer issues.
What The Organised Mum has to say
Gemma Bray
Director
Working with Chilli Apple has made everything so much easier! I can now relax and concentrate on other aspects of my business knowing that the app is safe. A huge weight off my shoulders!
