About Community Pharmacy
Community Pharmacies are healthcare providers located at the heart of communities, close to where people live, work and shop. They play a vital role in society, and are a hugely important part of the healthcare sector in England. Like GPs, pharmacies are a part of the extended NHS family. Anyone can visit their local pharmacy to access medicines, healthcare advice and a range of other health services.
South West London Community Pharmacy needed a new website on a new domain to improve the digital experience for pharmacy professionals across the region. Their key requirements included: a secure platform, tools to improve engagement and a central hub for service listings, financial reports and KPIs.
Technologies used
We utilised WordPress for a simple but powerful backend that will be straightforward for any admins to manage in the future.
Services We Offered
We built the platform as a central hub for community pharmacies across South West London, enabling them to connect, collaborate, and share resources. The website supports pharmacies in working together more effectively, strengthening their role in local healthcare and ensuring patients benefit from a more coordinated service.
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Fully responsive for Desktop, Tablet, & Mobile
chilliapple has been around since 2008. We know our stuff, and the loyalty of our clients is a testament to our reliability.
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WordPress Website
Built on WordPress for flexibility, scalability, and ease of content management, ensuring the client can update and maintain their site effortlessly.
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Integration with a Multitude of Plugins
Enhanced functionality through carefully selected plugins, including tools for polls and a help desk, designed to manage support tickets.
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Centralised Admin Panel
Set up a streamlined admin dashboard, giving pharmacies simple, secure control over content, users, and site functionality in one place.
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Technical Integration
Here are 6 Technical Integrations we made to the site to meet the vision of Community Pharmacy SWL
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Wordpress
Implemented as a flexible CMS to allow easy content management, scalability, and future customisation.
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Poll Maker Pro
Integrated to create interactive polls and surveys, improving customer engagement and gathering valuable insights
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Awesome Help Desk
Deployed to streamline customer support, enabling ticket management, faster response times, and improved service efficiency.
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Login Account Management
Set up to provide secure user authentication and profile management, ensuring a smooth and personalised experience for members.
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Admin Panel
Configured for centralised management of site content, users, and settings, simplifying control and day-to-day operations.
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KPI, New and Financial Reports Sections
We created custom sections to store valuable Key Performance Indicator Reports along with news and financials, so everything can be accessed by the site’s users easily and efficiently.
Our Process
We partnered with Community Pharmacies South West London to create a new central hub for community pharmacies across South West London.
Requirements
South West London Community Pharmacy approached us to create a brand-new website on a fresh domain to enhance the digital experience for pharmacy professionals across the region. Their vision was to establish a secure platform where local pharmacies could easily register, log in, and manage their details. They also needed a centralised hub to share borough-specific service listings, financial reports, KPIs, and the latest news. To strengthen communication and engagement, the organisation required interactive tools such as polls, help desk functionality, and member profiles. Finally, they wanted a professional, user-friendly design that worked seamlessly across desktops, tablets, and mobile devices.
Solutions
The solution is built as a customised WordPress-based platform designed specifically for Community Pharmacy SWL’s operational and administrative needs. Using a combination of native WordPress functionality, custom PHP development, and Advanced Custom Fields (ACF), the system enables seamless user onboarding, account management, service browsing, and content delivery. Third-party plugins have been integrated to enhance functionality, and the backend is engineered to give the admin complete management of users, services, news, KPIs, financial reports, and members, while the frontend delivers a clean, user-friendly experience with AJAX-powered loading, embedded YouTube content, PDF previews, and granular borough-based filtering.
Results
As a result of this implementation, Community Pharmacy will receive a fully functional, secure, and easily managed digital platform that streamlines communication, resource sharing, and pharmacy engagement. Pharmacies will benefit from a simplified onboarding flow, clear access to borough-specific services, and intuitive tools for managing their own account information. Administrators will gain full visibility and control via the WordPress dashboard, enabling them to approve users, publish services, manage reports, update news, and maintain member details without technical assistance.
What Community Pharmacy has to say
Amish Patel
Superintendent Pharmacist, Infohealth Ltd. Prescribing Pharmacist
Chilliapple have been great throughout the whole process. Everything is transparent from beginning to end. The manager assigned to me, Finlay was amazing. He provided full support, especially on how to use the new site and the admin section. I cannot speak too highly of him; he responds very quickly, and any issues are resolved promptly.
